Refund & Cancellation Policy

Effective Date: September 10, 2026

At Eagle Mark USA, we aim to provide clear, professional, and timely trademark-related services. This Refund & Cancellation Policy explains when refunds may be available for services purchased through eaglemarkusa.com.

1. Service Fees and Government Fees

Eagle Mark USA service fees are separate from government filing fees.

Any fees paid to the United States Patent and Trademark Office (USPTO) or other government authorities are government fees and are generally non-refundable once submitted or paid.

Where applicable, third-party fees, payment-processing fees, filing fees, and other charges may also be non-refundable.

2. Before Work Begins

If you request cancellation before Eagle Mark USA has started work on your order, you may be eligible for a refund of the unused portion of the Eagle Mark USA service fee.

To request a cancellation, contact us as soon as possible using the contact information provided on our Website.

3. After Work Has Started

Once work has begun, the service fee may become partially or fully non-refundable depending on the amount of work already completed.

Work may include, but is not limited to:

  • Reviewing customer information
  • Conducting or preparing a trademark search
  • Reviewing trademark requirements
  • Preparing application information
  • Preparing forms or filing materials
  • Communicating with the customer regarding the application
  • Preparing a trademark application
  • Submitting or arranging submission of an application
  • Providing filing-related support
  • Other work specifically requested by the customer

If a cancellation is requested after work has begun, Eagle Mark USA may deduct the reasonable value of services already performed from any eligible refund.

4. After Filing or Submission

Once a trademark application or other filing has been submitted to the USPTO or another government authority at the customer’s request, Eagle Mark USA service fees associated with that completed filing are generally non-refundable.

Government filing fees are also generally non-refundable.

5. Trademark Approval Is Not Guaranteed

Payment for trademark registration services does not guarantee that a trademark application will be approved or registered.

The USPTO independently examines trademark applications and may:

  • Refuse an application
  • Issue an Office Action
  • Request additional information
  • Require amendments
  • Raise objections
  • Delay processing
  • Take other action regarding an application

A refusal, objection, Office Action, delay, or other decision by the USPTO does not by itself entitle the customer to a refund of Eagle Mark USA service fees.

6. Trademark Search Results

A trademark search or clearance service does not guarantee that a trademark will ultimately be approved or registered.

Trademark availability can depend on factors beyond the results of a search, including examination by the USPTO, third-party rights, filing details, identification of goods or services, and other legal or factual circumstances.

7. Customer-Provided Information

Customers are responsible for providing accurate and complete information required to perform the requested service.

Eagle Mark USA is not responsible for delays, additional costs, or unsuccessful filings resulting from inaccurate, incomplete, outdated, or misleading information provided by the customer.

8. Customer Delays or Failure to Respond

If we are unable to complete a service because the customer does not provide required information, documents, approvals, or responses within a reasonable period, the service may be considered delayed or placed on hold.

A refund is not automatically available because of customer-caused delays.

9. Duplicate or Accidental Payments

If you accidentally make a duplicate payment for the same service, please contact us promptly.

After verification, an eligible duplicate payment may be refunded, subject to applicable payment-processing fees or other non-refundable charges.

10. Refund Requests

To request a refund or cancellation, contact Eagle Mark USA with:

  • Your full name
  • Email address used for the purchase
  • Order or transaction information
  • The service purchased
  • Reason for the refund request

Refund requests should be submitted as soon as possible after the issue occurs.

Each request will be reviewed based on the service purchased, the stage of work completed, applicable government or third-party fees, and the circumstances of the request.

11. Refund Processing

If a refund is approved, Eagle Mark USA will generally process the refund to the original payment method.

Processing times may vary depending on the payment provider or financial institution.

12. Changes to Services

Eagle Mark USA reserves the right to modify, suspend, or discontinue services or pricing at any time. Changes will not affect services already purchased except where necessary to comply with applicable law or where otherwise agreed with the customer.

13. Contact Us

If you have questions regarding this Refund & Cancellation Policy, please contact us:

Eagle Mark USA
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: [legal@eaglemarkusa.com] Website: https://eaglemarkusa.com/

Last Updated: September 10, 2026